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Post implementation support is essential for any completed project as it is one pre-requisite to ensure the utility value and return of the project are realised. As an added value, KEDA does provide different configuration of support services to meet the different needs of customers.
We can configure our support services from a SLA based structure to placement of resources at your premise to handle the day to day operation. Given the extent of the products we are supporting, the concept of our support structure is to have always a library of in in-house expertise to address the many facets of the issues that our customers may be having; a concept very much an extension of our Delivery Excellence Centre.
In addition to the key responsibilities of providing solutioning and acting as the primary interface to the customers, KEDA’s Delivery Excellence Centre also provides the platform for expertise advice, guidance and mentoring to our project team. This provision forms part of our ongoing talent management methodology.