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Implementation Services

Our implementation approach is based on a tried and proven methodology to deliver the right solutions with tailored services to solve your unique business requirements.

We work closely with our clients as one unit focusing on designing and implementing solutions that will achieve your business objectives. The key to our approach is high-powered teams, combining our seasoned system professionals with the people who know your business best, your staff. This collaborative approach not only gives us the ability to deliver the project, but also the platform to accelerate the knowledge transfer process.

1. DEFINE THE PROJECT OBJECTIVES AND SCOPE

A clear and agreed upon project objectives and scope is necessary to provide the right direction and focus.

2. UNDERSTAND REQUIREMENTS AND PROCESSES

The cornerstone of our approach is to establish a firm understanding of your business requirements and current business processes as the platform for all project design, testing and implementation decisions.

3. UTILIZE HIGHLY EXPERIENCED TEAMS

We believe that experience is the key ingredient in forming successful project teams. The team’s experience influences the quality of the final design, the quality of the testing and especially the quality of the end user training.

4. CHANGE MANAGEMENT

Review and approval processes, issue resolution and decision paths, status reporting and scope control to ensure issues are quickly resolved and all standards are being followed.

5. KEY USERS INVOLVEMENT

Key process owners must be readily available as subject matter experts and as participants during the entire project from analysis and design through to training, testing and implementation.

6. KNOWLEDGE TRANSFER

Involvement of end users and KEDA resources across each area of the project is essential to ensure that knowledge transfer is occurring throughout the life of the project and to position you to effectively manage the system once in production.

7. END USER READINESS

Aside from system testing, user readiness is the very key area where a project’s success is measured. We believe in the early focus on end user training documentation preparation and procedural development.